Timeline for Is there any US labor law which needs to be heeded by call centers staffed exclusively abroad?
Current License: CC BY-SA 4.0
9 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Aug 24, 2019 at 6:51 | comment | added | user4657 | It would matter in terms of data protection, but it still wouldn't mean the call centre employee is working in France, so it's irrelevant as far as this question would go. @MSalters | |
| Aug 21, 2019 at 16:00 | comment | added | MSalters | If you're calling from France, that matters. It now is regulated under the GDPR, even for data subjects that are not citizens of France. | |
| Aug 21, 2019 at 14:58 | comment | added | user662852 | @grovkin If you have a US based vendor, and that vendor delivers to you services or work product via telephone in the US, produced by their resources who are actually working overseas, why can't you pursue your rights in the US against the US based entitity? | |
| Aug 21, 2019 at 0:29 | comment | added | grovkin | I don't know. But it is still a conversation within a framework of a service or a transaction which is explicitly agreed to be guided by the laws of some US locality. Of course, if you are using a French service, while in France, that's different. But if you are calling about something that is a result of you having signed an agreement which said that it will by subject to the laws of insert US locale here, then you are operating on the US soil. | |
| Aug 20, 2019 at 23:49 | comment | added | Dale M♦ | And if you call them when you are in France on holiday? That person is now working in France? Why do you think it matters where you are? | |
| Aug 20, 2019 at 23:34 | comment | added | grovkin | Not really. I never speak to that person. I only speak to a person in the US who sells me the phone. The person who speaks to me on the phone, while I am in the US, is effectively conducting operations on the US soil... what they do interacts with US persons directly (rather than through some chain of events in the future). | |
| Aug 20, 2019 at 23:20 | comment | added | Dale M♦ | Is the person making your iPhone in China working in the US or China? Same difference. | |
| Aug 20, 2019 at 23:02 | comment | added | grovkin | Is that the case though? Is it true that providing services, over the phone, to persons situated in the US is not considered working in the US from the perspective of the US labor law? I understand that it is happening. But is it happening because it's not forbidden or is there a law regulating it and the call centers are in compliance because they take steps to be in compliance? | |
| Aug 20, 2019 at 21:36 | history | answered | Dale M♦ | CC BY-SA 4.0 |