Timeline for Refusal to Transfer Ownership of Laptop
Current License: CC BY-SA 4.0
18 events
| when toggle format | what | by | license | comment | |
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| May 10, 2021 at 18:29 | answer | added | Jörg W Mittag | timeline score: 2 | |
| May 10, 2021 at 13:17 | comment | added | Sam OT | @gnasher729 Thank you for your comment. May I ask, What justification would I have for going to the small claim courts? It seems odd to me that the seller can refuse to transfer ownership. This means they are the owner in the manufacturer's eyes. I don't know what privileges beyond warranty the seller is retaining. But other commentors seem to be suggesting that they are within their right. What would small claims court achieve if they are not breaking the law? Best, Sam | |
| May 10, 2021 at 12:05 | comment | added | gnasher729 | Two words: Small claims court. Sorry, three words: Small claims court. | |
| May 10, 2021 at 10:46 | history | edited | user35069 |
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| May 10, 2021 at 10:12 | comment | added | Sam OT | @Moo I understand, thank you | |
| May 10, 2021 at 10:10 | comment | added | user28517 | @SamOT in the UK, the seller is the one responsible to the buyer, not the manufacturer - the manufacturer might be responsible to the seller under their contract. Some good examples of this are things like the person who got a full refund for their Playstation 2 after Sony removed certain features from it with a firmware update - Amazon was the liable party there, and Amazon was the one who issued the refund. | |
| May 10, 2021 at 10:08 | comment | added | user28517 | @SamOT “Warranties and guarantees add to your legal rights.” citizensadvice.org.uk/consumer/… Basically, yes. The warranty was not sold to you. | |
| May 10, 2021 at 10:03 | comment | added | Sam OT | @Moo So the seller is responsible for the manufacturer warranty? The machine came with 3yrs Dell warranty. I can view this on the service tag information online. Are you saying that Sale of Goods means that Dell no longer need honour this? | |
| May 10, 2021 at 10:01 | comment | added | user28517 | @SamOT in the UK, its generally the seller who has responsibility under things like the Sales of Goods Act etc with regard to warranties, so as Dell didnt sell you anything then they dont have to supply you with a warranty. | |
| May 10, 2021 at 9:57 | comment | added | user28517 | @GeoffAtkins thats still not illegal however. | |
| May 10, 2021 at 9:55 | comment | added | Sam OT | @GeoffAtkins Good point, thank you. I shall investigate. They claim to be an authorised reseller of Dell products | |
| May 10, 2021 at 9:54 | comment | added | Sam OT | @Moo I see. So is the issue that I am the legal owner, but I am asking them to fill in a form which they are not required to do? Nothing in the law about filling in forms, I guess. But Dell won't service without the registered transfer of ownership. I kind of see why neither party is individually breaking the law. But it seems odd because it seems that jointly I am not being provided with the warranty when the two individual actions are combined | |
| May 10, 2021 at 9:52 | comment | added | GeoffAtkins | One thing to consider, if they are refusing to complete Dell's transfer of ownership process, they may not be authorised to re-sell Dell products. As such, they may be in violation of Dell's own ToS. | |
| May 10, 2021 at 9:49 | history | edited | Sam OT | CC BY-SA 4.0 |
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| May 10, 2021 at 9:48 | comment | added | user28517 | Then its highly likely that you cant force them to register the transfer, theres no legal requirement to do so - but you might be able to make a legal claim for breach of contract if the ebay listing included a Dell warranty etc, but that will take a lawyer to judge and carry out. | |
| May 10, 2021 at 9:45 | comment | added | Sam OT | @Moo Correct. Dell won't service this without the registered transfer of ownership. I shall update the question immediately to make it clearer | |
| May 10, 2021 at 9:44 | comment | added | user28517 | What you are actually asking is whether a company can refuse to register a transfer of ownership to you with another company - no one in your post seems to dispute you bought the laptop in question, the dispute seems to be about registering the transfer of ownership with Dell, a third party, right? | |
| May 10, 2021 at 9:39 | history | asked | Sam OT | CC BY-SA 4.0 |