I have a "new" address and ZIP code that appears to confuse UPS and consistently causes them to delay delivery of packages to me.
I've tried filing complaints with UPS itself, but to no avail: I tried talking with their local dispatcher but they still don't do much other than help finally locate and deliver the individual missing-package-of-the-week.
As a consumer, I don't even get to select which carrier the merchants I buy from will use so, as far as I'm concerned, UPS has a sort of monopoly here.
I've tried filing a BBB report, but it appears that BBB doesn't concern itself with requests for compensation other than refunds. I would like to make some sort of punitive claim against UPS, even if it is just symbolic.
What recourse do I have against UPS for their negligent service to me?