I ordered shoes from a UK based company, to be delivered in the US. It turns out the package was delivered in a different state over 500 miles from the delivery address I provided. Incredibly, the package was also signed as received by someone at delivery, so it was stolen from me.
After figuring this out with the company, their customer service blamed it on DHL and simply stopped answering my emails. I was hoping for a compensation of some sort, such as store credit or a full reimbursement.
Since I took advantage of a free international shipping deal, my understanding is that the company paid DHL for the shipping, so said company should be in a position to file a claim with DHL in order to resolve this. They haven't, nor do they seem to intend to do anything at all.
Do I have any legal recourse, or am I stuck with "threatening" them that they have lost my business forever?
(Additional information: the value of the package was 150+ USD.)