Me and my partner booked return tickets from Paris to Antananarivo with Air Madagascar. On our way there, they cancelled the flight and we weren't informed until we arrived at the airport (we took the Eurostar from London in the morning). There was no one from Air Madagascar, so we contacted someone from the airport and we were given a hotel room and a flight the morning after. Nothing from Air Madagascar.
On our way back, our flight also got cancelled. We were not given tickets on an alternative flight that was leaving later that day (there was an Air France flight). We were given a room in a hotel close to the airport but no tickets whatsoever for any future date. At the airport, there were no managers or any person with any decision power, only one person to provide us with a hotel voucher. Given the circumstances, we decided to buy tickets with another company, as we already had to skip one day of work and we would miss our Eurostar connection from Paris to London.
The day after we landed in London, we were sent e-tickets for 4 days after our original flight, which we rejected as we were already back home.
After all this, we complained to Air Madagascar and all they offer is 300€ per person or 600€ in flights with Air Madagascar.
- Is that all we are entitled to? We got both our flights cancelled and got offered nothing but basic lodging.
- Is this worth chasing or should we accept what they are offering and forget about it?
- Is there some regulator or authority that I can contact? We've searched for an European travel ombudsman, but it doesn't exist as far as we have found out. I've also checked here: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm and many other similar sites, but I am still unclear what we are entitled to.