I'm struggling to phrase this correctly on google, so haven't found the relevant links to answer my question.
The company I work for uses a third party provider to organise work, appointments, job details etc. Legally, all the data we input belongs to us, and this is confirmed in their terms and conditions.
I have recently requested that a copy of all the data be sent to me, of which I wasn't specific of the format. As we have legal ownership of the data, we have a right to request a copy at any time, and as far as I'm aware, they cannot refuse to provide that data - however the format they provide it to us must be in a useable format (even if it is technically a ballache to deal with). They were quite evasive about the topic, as if the idea that this could happen had never occured to them before, and it was clear that there was no procedure in place to do what had been requested.
eg. Jobs produce certificates in pdf form from data that was input, which is clearly stored in the database somewhere, but as long as they provide the PDF they fulfill the obligation to provide the data - aka a ballache to reprocess, but still useable.
When I made the request, they mentioned that an hourly rate would be charged to supply the data as it would "take alot of work" despite the fact that this is something they should be able to do anyway.
Are they actually allowed to charge for something they should be providing anyway? The Company I work for and the third party are both UK companies.