A software company are refusing to cancel a subscription product I have with them which renewed in 16th July 2017 unless I pay a £239.40 early cancellation fee. The subscription began in 2014.
They have no record of my approval, just a record that I didn't disapprove it.
They also refuse to cancel it in the future, and obviously cannot cancel it in the past.
Where do I stand with this sort of behaviour?