Currently I am struggling with Dell customer support, which inspired me to find out more about my rights as a customer and additional information about general laws which are in place regarding warranties.
My purchase at Dell provides me with a warranty of one year. However, I have been experiencing issues with their product for over three months now. During this time I continuously was in touch with tech support, and have had three hardware replacements made to fix the product, all of which failed. At the time of writing, over three months into my warranty I have thus yet to receive a functioning system.
My questions pertaining to this therefore are:
- Is there no ruling in place for the warranty to be extended in order to make up for the lost time where in principal no functioning product was delivered?
- Is there any ruling which concerns itself with compensation for the delayed delivery of a functioning product?
The reason I ask this is my intuition tells me it would be rather unjust to provide 'warranty support' for a full year, continuously trying to fix a laptop, after which the warranty expires and still no functioning system is delivered.
For reference, I will link to Dell's Limited Hardware Warranty. However, I am wondering more specifically about more general laws which are in place to prevent this.