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More specifically can my customers do it? They want to create a design but have no programs or knowledge to create a design. So can I refer them to a website that has a simple drag and drop, add text and scale options to create their design, then send a screenshot of it to me so I can create the end product for them?

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Yes - in the same way you can use paint that you didn't make to make a portrait you will sell or, more relevantly, a word processing program you didn't write to create a novel.

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