Say I order a product online from an American company with a strict no-refunds policy. The item is, for example, a blue t-shirt. What I receive in the mail is a home tie-dyed t-shirt, with additional decorations added. Legally, I did not receive the hypothetical item I paid for, and yet the store still had a no-refunds policy.
Is the company legally required to provide the item I ordered, despite their policy, or does the no-refunds policy hold more legal power than the incorrect item. What if I had been sent a sweater instead of a t-shirt? What if I had been sent a scooter?