I contacted a business, initially via telephone then email, after seeing a product on their webpage and ended up paying for an item ($5,000). Over the course of a month, the item was never shipped and the representative from the business (self-described as "President" and likely the sole employee) has begun ignoring my correspondence and as it stands appears to have no intention of shipping my item. What sort of steps can I take to begin either getting my money back or applying some sort of pressure that might convince the business to respond to me? I've began looking at things such as BBB reviews or Federal Trade Commission complains but it appears that neither of those lead to any action.
Details of the transaction:
- The business is located in a different state than I am (I'm in IL, business is in NC).
- I have a lot of email correspondence back and forth detailing the transaction, mentions of when shipping would take place, an invoice from the business for the purchase, etc.
- I paid via a bank transfer to an account in the name of the business.
- I'm in contact with several other people who have also had similar experiences with said business (keeping people's money, lack of communication, etc).