Let's say I purchase an Operating System (let's call it, Microsoft Windows 10 Home Edition) from an online retailer. It turns out this is an OEM license, so perhaps not entirely as legitimate as it should be.
I purchased this OS on the basis that the software I wanted to use (from the same vendor) suggested that it would meet the requirements (Microsoft Visual Studio)
It then transpires, due to incorrectly published requirements - that the features I particularly wanted to make use of, are not in fact supported on that platform.
Through no fault of my own, or of the retailers - I have purchased an operating system that does not meet the actual requirements of the software I intend to run. I should have purchased the 'Professional Edition'.
Now, the retailer refuses to refund or replace the product. And the software vendor refuses to admit liability, telling me it's up to the retailer.
As a consumer, what rights do I have? Does the operating system fall under the 'Not fit for purpose' clause of the consumer act, despite it actually functioning as designed?
Do I have a case against Microsoft, and is it ultimately their responsibility to make me whole - or to at least provide a solution?
Or do I go back to the retailer and make noise, despite this being outside of their control?
Advice much appreciated