The Scenario I bought a notebook online from a private person. As he lives to far away, we agreed on he sending it via DHL. I paid the money, he took the packet to the mail office, but the packet got lost on the way. DHL started a search, but on my request refused to inform me about the state, with the reasoning that I shall ask the sender, as he holds the contract with DHL.
The Problem The sender is not responding to my email, texting, or phone calls. How can I get my money back? Is he required to give me back my money, since I did not receive the notebook? Or shall I blame DHL?
Both me and the seller live in Germany, so answers regarding German law would be appreciated very much :)
Details about the transaction:
I did pay by bank transfer/SEPA, the sender is an individual, he gave me a copy of his ID card, we made no special agreements on refunds or whatsoever