We purchased a spa from a local dealer and had it delivered approximately one year ago. We immediately reported that over 50% of the jets were not working or working poorly, and were also not adjustable. Since then we've gone back and forth with the seller, with them insisting that they will only replace the jets if we pay several hundred dollars for a warranty trip fee, plus the cost of the jets and labor if they deem the problem not their fault.
I'm unwilling to agree to the above because I don't believe the warranty trip fee is valid, as they have breached the initial contract by not delivering the spa in working order. So this is a contracts issue before a warranty issue (even if I accepted that a "warranty trip fee" is anything other than criminally unethical). Further, I'm unwilling to put the determination of whether they are at fault or not solely in their hands, as that gives them complete freedom to avoid responsibility. In any case, both they and the manufacturer are no longer responding to me.
Normally in a case like this I'd look for the next closest authorized servicer, pay them to come out and do the repair, then sue the seller for the cost of said repairs. However, the next closest servicer is 82 miles away and won't go outside their area. And even if we could get the seller to respond, they will not come out unless we agree to the conditions noted above, which I won't agree to as I believe that would constitute a settlement and negate my right to sue for the charges back. So we're now in the position of owning a $6k spa that doesn't work right, and that cannot be serviced (because the seller will no longer respond).
In this case I'm unsure how to quantify the damages, as no amount of money will allow us to get a spa in working order as agreed upon in the original contract. Do we sue under breach of contract and demand the return of 100% of our money and for them to come take the spa? Is there some legal value placed upon a warranty that we can sue for? Do we hire a non-authorized servicer and sue for their cost plus the cost of any future issues caused by them being non-authorized? Do we sue under some theory of 'emotional suffering'?
What is the appropriate way to quantify this case for submission to small claims, given that the courts cannot technically compel the seller to service our spa?