I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier.
After not hearing anything back for over a week, I started looking at social media. It seems that many people are complaining that the customer service for this company abruptly stopped just prior to my first email. Rumour suggests that the company may be experiencing financial difficulties.
I have subsequently attempted to contact them via other means, but they appear to have removed live chat from their website and I cannot find any phone numbers. I have contacted them on social media, but have not had any response.
What are my rights in the UK?
If the supplier resolutely ignores my attempts to contact them, do I have any recourse at all?