When asked for policy on ID requirements from the rental manager, they keep telling me that they require 3 forms - state, ssn card, passport. (Passport is at Visa office for at least a week, can't find my SSN card.) However, they ignore me when I ask if they could send the policy for me to review, or to see if there are other forms of ID that are acceptable.
Are they supposed to do that? (Or, allowed to "cite policy" without ever showing it verbatim)
This is, ironically keeping me from having building access though I'm paying $5,000/month rent... While I have a key to my apartment itself, I don't have access to the building. I have to call in to a friend to let me into the building each time.
The lease agreement indicates this, but they keep insisting that credit cards are not acceptable. When I ask for policy, they keep side-stepping. What is going on? I feel like I am being bullied.
The term “proper identification” as used in subdivision (b) shall mean that information generally deemed sufficient to identify a person. Such information includes documents such as a valid driver’s license, social security account number, military identification card, and credit cards. Only of the consumer is unable to reasonably identify himself with the information described above, may an Investigative consumer Reporting Agency require additional information concerning the consumer’s employment and personal or family history in order to verify his identity.