How can I put negotiation pressure on the UK assurance company to persuade them to pay death benefits to the entitled widow, that they have been delaying for over 3 years from the death of her husband?
The assurance in question declined the complaint, giving as reason that more time is required to contact "other entitled parties" from the husband's former marriage. The widow has no contact with them, so feels absolutely helpless in that respect. She is also seriously sick and in serious need of funds to pay for her medical treatment.
I am looking for any strong negotiation statement that would a pressure on the assurance company to regard the parties as separate, and issue the payment of the part to which the widow is entitled without waiting for the other parties reaction?