I have a small website that hosts content in the form of text from registered users. The content can be described more specifically as short novels, essays and other personal work. How do I protect myself and the website from people who might upload copyrighted content (i.e., e-books that are not their intellectual property, copy-pasted works of other authors, ...)?

Does a simple EULA take care of the legal aspects, or is there a real risk of running into trouble?

2 Answers 2


A simple EULA does not absolve you from legal responsibility. The law that you need to be acquainted with, if you are dealing with the US (i.e. might be sued in the US), is the Digital Millennium Copyright Act, in particular Title II, the Online Copyright Infringement Liability Limitation Act which states the "safe harbor" provisions. Aspects of DMCA safe harbor are covered in many Law SE questions. In essence, you have to provide a way for rights holders to complain that someone has infringed their copyright on there site, and you have to take down allegedly infringing material: and there are a number of legal formalities to attend to in doing this. The main point is that you can't just ignore the problem and hope it goes away, and you can't just say it is not your responsibility, which is what a simple EULA does.

To be protected, you need a "designated agent" where complainers can contact you. You provide the information online (as well as stating the DMCA policy, which can be in the EULA), and also register that information with the Copyright office (online). The complaint has to be in writing, and most of the burden is on the author of the complaint, but you still have to be sure that the complaint is legally conforming. The complaint has to say what was infringed (e.g. the URL), the identity of the protected content (title of the book, for instance), and provide the complainer's signature and contact information. It also requires the complainer to say that they have a good faith belief that the material is illegally copied (no permission, and not otherwise allowed by law), and a perjury statement that the foregoing is accurate and authorized by the copyright holder.

When you have a conforming notice, you must "expeditiously" remove / disable the infringing material (there is no definition of "expeditious"), notify the user, then wait for a proper counter-claim (same general form as the take-down claim but where the user denies the posting the material was illegal. If you get a counter-claim, you notify the alleged copyright owner and wait for them to file suit in 10 days. If they don't do that, you restore the material. Here is a sample complaint, and a sample counter notice. Also, this document (look for the download tab) reorganizes the legal language so that requirements are put in logical order and not randomly scattered throughout the US Code.

  • Thank you very much for your answer. Could you please outline (briefly) these "umber of legal formalities to attend to"? Then I will accept your answer.
    – Dakter
    Nov 14, 2017 at 9:03
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    "not otherwise allowed by law" writ large are Fair Use provisions that could potentially be fair use of the work. It is the IP holder's responsibility to assess whether the OP is using the work within in likely bounds of Fair Use. This leads to third party using a blanket statement that states they are using fair use laws (fair use being active defense, means the defendant must claim it as a defense... it's not blanket given to him. As such, having those statements usually means I will use it.) Regardless of defense or not, the IP holder must make an assessment that it is not fair use.
    – hszmv
    Nov 14, 2017 at 16:53
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    It's worth noting that these are "safe harbor" provisions, not requirements. If a service provider ignores a takedown notice, the service provider will have liability for any copyright infringement. So, if the service provider is confident that there is no copyright infringement, they can ignore the notice. If a service provider doesn't follow the counterclaim process, they're liable for what they have agreed to with the uploader, which in many cases is nothing. Nov 7, 2018 at 16:24

In addition to the things mentioned in the answer by user6726 (which is very good) you must have, and announce, a policy that users who repeatedly upload copyrighted content unlawfully will be blocked from further uploads, and you must "reasonably" enforce this policy. There does not seem to be a clear rule about what constitutes "repeatedly" or what enforcement is "reasonable". Or not yet -- no doubt case law will be developed. The policy can be in your ToS, or separate.

If the service does not do this, it may lose Safe Harbor status.

Non-US Law

It should also be mentioned that the DMCA is a specifically law, and following its procedures only gives protection from suits under US law, although some non-US sites follow its procedures anyway. Quite a few other countries have somewhat similar laws, but the procedural details will be different. The operator of site hosted in a non-US country, or having significant numbers of non-US users, may want to consider what the law in such countries is, and whether a procedure from such laws can or should also be followed. In some cases the DMCA procedure may also be accepted by the law of another country.

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