I've recently used a "service" app. It connects handypeople / cleaners to users and facilitate the transaction.
The App confirmed the appointment and took payment. 55 minutes before the appointment was due take place they cancelled it.
I lost a day's wages and travel expenses. I've asked for them to take ownership and cover my losses with a GOGW a nominal £50 (this was less than my actual losses)
If I had cancelled in that time frame or not been there to let them in they would have charged me.
They've replied that in their TOS they've covered this basically saying they wont be liable. Can a TOS override what I consider to be basic contract law?
Would I have a case in the small claims court?