I am a landlord with one rental dwelling, currently occupied by tenants who will be departing in a few months' time.
The tenant gave us their intention to move last week. Consequently, we posted an advertisement on Kijiji. We had a few people interested in taking a look and notified the tenants 48 hours in advance of viewing but the tenants denied us entry. We rescheduled for 96 hours in advance, with the tenant promising to clean the place up, but did not. We emailed and asked the tenants to clean up the place next time during viewing. Tenants replied that they felt harassed and refuse to further communication via phone or email. They want us to drop a mail off each time we want to communicate. We tried to reason but they threatened nonpayment if email communication continues.
The property is in Ontario. My question is, do we need to listen to the tenants' request or do we have the right to continue communicating with them via email?