I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart).
The SAMSUNG device is now failing in multiple ways.
I have repeatedly contacted SAMSUNG, and SAMSUNG refuses to honor their warranty because Walmart does not print the IMEI on their receipts. Instead of honoring the date on the receipt, SAMSUNG is calculating the end of the warranty based on the original manufacture date at the overseas factory.
The purchase was conducted in the United States at a Walmart retail store. I have the original receipt from the cash register.
SAMSUNG does not dispute that I bought a SAMSUNG device with the exact model number of the device I have. They claim that I have no way to prove that the device in my hand is the device I purchased less than a year ago, because Walmart does not print the IMEI on the receipt.
Does anyone know the best way to proceed?
I spoke with the manager at Walmart, and she insisted they have no way to print me a receipt or document with the IMEI number on it. I even asked her to write a special letter for me, and she refused.
I also spoke with SAMSUNG again, and once again, they refused to honor their warranty without an IMEI printed on a receipt.
So, legally, how do I proceed?