My sister in India sent her dysfunctional iphone to me in the UK through DHL. She signed some paperwork and was charged Rs. 4300 for the transfer. She did not quote a value for the product nor did she sign an invoice.
To receive the product, DHL asked me to pay a sum of £54 towards duty and VAT. I requested the customer retention team an invoice, and they sent me the paperwork signed by my sister in India.
We were shocked to see an invoice with a forged signature of my sister, quoting a price of £200 for the iPhone. The DHL has forged her signature for getting a higher amount of tax, while the iphone itself was worthless, as it was dysfunctional.
What legal recourse do I have? Can they be tried in the UK, as I have been wrongly made to pay £54? Or does this come under Indian jurisdiction? Is there an easy online way to protect my consumer rights?