In essentially any interaction between customers and businesses, there are people on the business end who are communicating with customers on the business's behalf. This might mean customer service agents, repairmen, store clerks, or any number of other positions.
If one of these representatives of the company violates the law in their carrying out of company business, can they be held personally liable, or are they protected under the company umbrella?
For example, say an employee at a restaurant refuses to serve a gay man, or an account manager at Wells Fargo fraudulently creates a bank account for an unwitting customer. Can either of these employees be held personally liable for illegal behavior on behalf of a company? What difference does it make if the company shows a pattern of this behavior through other employees?