In 2007 (>11 years ago) I registered for an (otherwise legitimate) business SMS newsletter. Now, when GDPR is live I wanted to use my rights to finally stop them sending me these texts.

So I had sent an email to their official Data Processing Officer email address, but their server responded with a generic failure message:

<inspektorODO@vistulagroup.pl>: host
vistulagroup-pl.mail.protection.outlook.com[213.19 9.154.170] said: 451
4.7.500 Server busy. Please try again later from [].
(AS77713200) [DB5EUR01FT011.eop-EUR01.prod.protection.outlook.c om] (in
reply to end of DATA command)

This email address was mentioned as the only contact info in their GDPR newsletter.

How can I deliver my request to stop processing my data?

  • 1
    You can try again tomorrow, maybe it is just a technical problem. Otherwise they don't comply with article 13.1a GDPR, and you can complain at the supervisory authority. – wimh May 27 '18 at 13:31
  • Their email address format seems for be first.last, so you could try the name here directly? vistulagroup.pl/biuro-prasowe/kontakt-1 (and tell him that his ODO address doesn't work). But if you didn't want their newsletters, did you really have to wait for GDPR to ask them to unsubscribe you? – Rup May 27 '18 at 15:49
  • @Rup - thanks. I have tried that approach and that finally worked. At least a human responded with something. – Grzegorz Oledzki Jun 6 '18 at 7:55

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