The title of the question basically sums up my question but for completeness I will provide some more details.
Roughly 15 months ago I entered into a contract with a large phone service provided who provided me as an accessory to the phone a fairly nice portable speaker. So far no complaints. Fast forward to a couple of days ago and the speaker has stopped working, won't charge, wont turn on, in its current form it is more or less a glorified paper weight. It might be worth adding despite it being a portable speaker it has never left the house or been dropped or sustained damage from its use and is always put back in its box for storage (which itself is pretty well padded).
As far as I am aware (and I could be wrong) under EU law there is a minimum 2 year guarantee for faulty goods. At first I contacted the manufacturer to try and claim on the guarantee and was told that as they where not the retailer who sold/supplied the device it wasn't their responsibility to cover the guarantee and to contact the retailer who did. I then contacted the retailer who proceeded to tell me that as they did not make or manufacture the device they would not help me under the guarantee and I would need to get in contact with the manufacturer to resolve my issue.
So the question is really, who is right and who should I be contacting?