I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We flew out to the new area, shopped for homes and purchased one (normal life).
When we moved into our new place I called the service provider to transfer our service to our new home. Unfortunately, at that time the company stated they do not service our new property address (fwiw - my account is paid in full and good standing for services used). ...Long story short a few weeks later I get a notice for an early termination fee.
I've been fighting this for 2+ months now. I've spent hours with countless phone reps and getting the boilerplate, "these charges are valid due to termination of service." I stated in many words I didn't terminate the contract, I asked for my service to be transferred to my new address." I asked the question in a few different ways and the service rep states, "moving to avoid a service charge is not valid."
I asked a phone rep manager, "how can a customer be held responsible for where a service provider provides service?" The answer given was, "to avoid ETF you should call [us] before purchasing a home."
This seems unreal, unjust, and possibly unconstitutional. Am I crazy? How is it that "blah blah blah big company" can place their interests above a citizen's choice of where to live (school district, neighborhood, etc.)?
Am I off base for thinking that I did not terminate the service? On the contrary the service provider terminated the service by not continuing to provide service for my account.
Here's the only copy of the service agreement I could find: AGREEMENT FOR RESIDENTIAL SERVICES