A few months ago, I was using Hetzner Cloud for my VPS, and they blocked a server because someone seems to have DDoSed it. I requested it to be unblocked, and they ignored me. I also noticed they are trying to charge me about €50 for bandwidth overuse, which my bank is blocking. I am now banned from the Console, and cannot delete my account because I have "unpaid products".
I have contacted Hetzner's support email, and they proceed to tell me that they require me to use the Contact Form on the Hetzner Robot Dashboard (and that I should be able to delete my account), and then they ignore me. I contacted them numerous times 3 months ago, and now I try every few weeks. Nothing changes.
I'm not a lawyer. Is this illegal? Can I report them to the GDPR authorities for not allowing me to delete my account. I will not pay a €50 fee because some random guy decided to DDoS me.