I'm new to this job and it seems that a company that I work for sued a lot of customers and also many customers sued it. Some customers say to me if you didn't do it now, we're going to sue the company. My reply is like I should follow the instructions of the company and you should wait for few days. So I just follow the instructions regardless of what the customers will do as a consequence.
Today, a customer told me that he will sue me personally as a part of the company. He was also recording my voice to have an evidence. I had to flow the restrictions and the instructions of the company as usual. My question is: Can someone really sue me because I'm an employee in a company? I'm not the owner. I'm just a representative. I'm an intermediate stage between (the owners, the managers, and the different departments) and (the customers).
Let's make things more complicated. I'm not responsible only for delivering the correct message. In the beginning, I said to the customer wrong info because I made a typo while entering his ID into the system (the software). Then, I realized and corrected the info. Now, he has the recording that contains both wrong and correct info. Can he sue me for saying some wrong info to him in the beginning?
I'm giving this case as an example but I'd like to know what happens to something like that in general. I deal with customers from different nationalities so I'd like to know what the international law says about this kind of cases or what most of the laws in the world say bout them. Answers from different countries are accepted as well especially USA.