I (European based) purchased multiple digital objects for an online game (US based) in 2014. In 2015, the account these objects were on was 'frozen'. (Reason stated at the time was cheating.) I quit the game because of this and in 2017 started playing again.
I tried to re-open the account, trying to prove I did not cheat. I have proof my account was hacked and closed because of the behaviour of this person. They did not accept this proof but couldn't prove I cheated either. It was a 'we have no records but computer says no' kind of situation. They suggested I created a new account to play on.
So I did this, but I wonder, are they required to give the purchased digital items back to me? Is there anything I can do to fight this? They have allowed me to continue playing, so what about my purchases?
I still have the records of all of these purchases I made.