Good evening from Germany,
I the CEO of a start-up that offers a social network where people can anonymously upload posts (only texts) that users within five miles can see and up/downvote. It is targeted at college students who use the app, as intended, as an anonymous platform that enables them to express their thoughts freely.
Unfortunately, the app has become popular among some American high schools, and, more or less naturally, is being misused for cyberbullying. The bullies are mostly boys posting profanity about girls in their courses.
I currently have got these paragraphs in my terms and conditions in place:
§14 - Disclaimers By using the service you agree to the extent permitted by the law to indemnify, defend and hold me harmless as well as any individual or company related to this app against any complaints, charges, claims, damages, losses, costs, liabilities and expenses (including attorneys’s fees) that relate in any way to your access or use of the services, your content and your breach of these Terms. [Service] and related services are provided to the extent permitted by law without any kind of warranties. We will attempt to provide a user experience free of annoyances, but we cannot warrant that. Neither do we warrant that the services will be always available, functioning without imperfections or error, has no security problems and any kind of information or content you obtain is correct or will be accessible in the future. We/I do not take any responsibility or liability for any kind of information or content that are related with the service. You understand that content may be misleading, offensive, inappropriate or illegal and that I am not responsible for it. I am not liable for anything that happens to you while or because of using the service, this including amongst others loss of money, physical or mental damage, goodwill, loss of data and other losses of any form. Neither am I responsible for what other people may use the service for, even if those are illegal. The user agrees to take legal possible responsibilities for any actions that he takes that may or may not be related to the service.
Is that enough to protect myself and the company from legal responsibilities because of these bullies? Can I get sued because of these bullies?
The app is mostly used in America and it is incredibly hard to find good legal advice on American law regarding online platforms, so I would be really happy if you could give me some insights... ;)