Example 1. You are served a burger, but it is not cooked enough for your liking. Does it violate any food safety regulations for the server to take the plate back to the kitchen, disassemble the burger and put the patty back on the grill to cook it further, then reassemble the burger and bring the plate back to you?

Example 2. You are served a basket of fries, but they are cold. Does it violate any food safety regulations for the server to take the basket back to the kitchen and put the fries back in the frier, then put them back in the basket and bring them back to you?

I suspect these would be examples of poor customer service, but was wondering if they were even legal in the United States or specifically in Colorado.

  • Since it happens fairly frequently, I suspect that it is legal in at least some jurisdictions. Are you interested in any particular jurisdiction? – phoog Nov 7 '18 at 18:42
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    But definitely the US, then? – phoog Nov 7 '18 at 18:51
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    I don't believe it violates any laws, but a chain where they deal with lawsuits more regularly will more likely just throw it out and give you a new burger/fries than risk you later claiming they made you sick. – pboss3010 Nov 7 '18 at 19:36
  • Don't forget the lawsuits from other customers who see the restaurant dumping stuff not continuously in their control into the communal frier... – DJohnM Nov 8 '18 at 5:49
  • @DJohnM - Yes, it was the cross-contamination issue that I think is most dubious. – Wyrmwood Nov 8 '18 at 17:35

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