I sent my Surface Pro 3 for an under warranty exchange due to a battery issue.
But Microsoft received it smashed and returned it to me and voided the warranty.
I am now with a not working device and Microsoft doesn't want to repair it telling me that I didn't packed it well (protected corners with thick napkins and 4 layers of bubble paper and a plastic letter).
I am living in the UK and would like to know if that would work to bring the case to the small claim court or this is already lost?
PS: They told me they have pictures of the received parcel but they can't show me them.