A few weeks ago I received a $125 Chase QuickPay from someone on the site localbitcoins.com. Turns out the payment was marked fraudulent, and my account was frozen, whether it was because the user was charging-back or his credentials were stolen I do not know. I knew that on my end the payment was legitimate so I sat down with my branch manager on multiple occasions over two weeks and discussed the situation and we were working on it, submitting documents, etc.
After a long (and possibly non-existent) investigation Chase first told me when I called to check up on things this morning that my account was unfrozen but I needed to set up a new online profile. When I went to the bank a couple of hours later to do this and they called to set up a new online account they were informed that contrary to what I heard earlier my account was being closed and that was that. The reason they gave is that I was receiving QuickPays from fraudulent sources (even though this one was one of many previously received QuickPays).
So I have two of questions:
Is the bank required to give me the results of the investigation? (They refused when I asked on the phone at the branch.)
Do I have any options/recourse to stop them from closing the account?