Recently I visited a franchise of a major shipping company. I witnessed verbally abusive behavior between two employees there. I was so astonished that I immediately reported this to the store headquarters online. However, as it turns out my complaint was forwarded to the owner who was in fact the abuser in this situation, and her husband was the other employee she was treating poorly.
I found this out when she wrote me a very nasty retaliatory email banning me from her store. When I reached out to the company they said that the store owners are allowed to refuse service & that they forwarded this information to the area supervisor.
However, what I find most upsetting about this is that the company itself seems to be supporting the owner and her abusive behavior in this way, not that I necessarily want to go back to the store.
I'm in California. Is this legal?