I received a grade I deem unsatisfactory for the quality of work I completed, due to lateness penalties. The course instructor was partly responsible; he has never responded to several of my assignment inquiries. His non-response added several extra hours to my work, prompting lateness on said assignments - enough to lower the letter grade.
Furthermore, the professor has given zero feedback on any of my essay or research project submissions in this course of 'Engineering Ethics', only grades - and has remained 2-3 weeks avg. behind on grading.
I filed a complaint along a grade appeal to the Department Chair, describing said concerns, and proposing a resolution in form of raising the letter-grade (from which I am 0.2% away) - after failing to find a resolution with the professor. The chair denied the appeal. I forwarded the matter to the Dean of Students, who referred to the Vice Provost.
The response from all of them, in a nutshell, was "Policy was followed." None of them made any response to the complaint - which was detailed, and comprised majority of my letters. This was hardly a surprise*.
This said, there's zero intent on behalf of the administration to bulge on this matter. The only college official I'm yet to contact is the Provost - who I doubt will respond any different unless I shift gears.
That policy was followed in grading is true, but overlooks the fact that my grade suffered directly from the professor's negligence - unsure how to press on this point further (or pursue others).
Short of a lawsuit, what approach is advisable to increase the odds of winning the grade raise?
Additional info: It's a state university. Professor is a "Faculty Lecturer", untenured.
'* - the institution is ridden with incompetence: professors often lack basic understanding of course material, lab manuals are filled with faulty and ill-grammared instructions, outdated website, and a 'sheep'-like student culture that takes any sh*t from professors (hence the lack of accountability).
Worth noting, I called out the chair directly in my letter to the Dean, accusing "complicity with academic negligence" - and stated, "unless [college] is willing to risk being exposed as a scam institution, it should focus less on doing cover-ups and instead address the problem."