I opened a bank account in response to a promotion in a big bank (I'm in the US). Originally it was saying "if I keep my money (50K) for 60 days, I get $600". The agent at the branch didn't say anything more. Then they said I get my bonus after a month after requirement was met. And now still nothing happened. I called customer service and they say different things. One says, "they just processed my eligibility this morning"! And next person says, "you will get your bonus after 90 days". Even if I take my money and keep the bank open, they say it is not free and I will be charged monthly.
I planned accordingly and bought a house, and need the money for down-payment. We all plan based on the information we are given. A lot of lies, wrong information, and deceiving in this case. I request for my own application and promotion package, and they say, "we can not provide you that".
I'm getting tired of all these. What should I do? Can this be a base for a lawsuit?
I was so far communicating with the original banker who opened the account for me. She was deceiving me numerously. She was not responding to my emails, instead calling me saying "it is illegal for me to answer emails"! (her email is written on her business card. She was an Asian lady with accent, so also I prefered email). My customer service calls were all the same, all super dishonest (maybe it's a lie culture in that bank). Even a supervisor was the same. The more I was becoming upset, looks like they are more enjoying it!
Finally today I went to a physical branch close to me, cool and relaxed, asking to downgrade my account. Looks like there was a basic account with a minimum of only $1500 required. The banker was very helpful, and even gave me a copy of the promotion, and said the promotion should be deposited within 90 days of when the requirement was met (and told me a case is opened in my account following my call for customer service!)
Interestingly, now the original banker somehow got notified (how?! maybe the case was escalated to her?). She emailed me CC'ing her branch manager, saying "you can convert your account to a $1500 basic account", which was what I just did. Now that my task is done, she is trying to show herself helpful.
The branch after my customer calls and my complaints, keep sending me emails asking to send my GREEN CARD. I'm not sure why that is needed. They say it is needed for investigation and bonus payment, which looks deceptive to me (especially that they copied it when I was opening my account). Any reasons why they might need it?!