I visited Illinois at the end of last year. I used Google maps to route my trip and made sure to stop by every toll booth indicated on the way.
I received a notice of toll violation, though. Looking at Google Maps, the tolls I allegedly missed are all on the highway, so I can't imagine I would have missed them. Google clearly indicated all of them, and every time I saw a tollway on the highway, I pulled off to pay. I paid in cash, though, so unfortunately, I don't have any proof that I paid.
I want to schedule a hearing, but I feel like I'm at a big disadvantage. Again, since I paid in cash at all of the tolls, I can't look up any bank statements to prove that I made payments. As I'm in Nebraska, I can't reasonably attend a hearing in person - I'll have to do it by mail. And looking at the website for scheduling a hearing, it gives this information:
If you submitted an unpaid toll payment within seven days of the violations, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.
If you were an I-PASS or E-ZPass customer at the time of the violations, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.
Lack of familiarity with our roads, signs, or tolling infrastructure are not considered grounds for the dismissal of violations. We appreciate that traveling from one jurisdiction to another often requires travelers to follow different traffic laws and practices, but hearing officers are charged with helping uphold the rules consistently across our 1.5 million daily drivers.
None of these apply to me, unfortunately. I honestly think that what happened was I paid in cash, and the system just didn't work for some reason and incorrectly tagged me as a violator.
Altogether, my violations add up to less than $70 dollars, so if I don't have a chance at winning a hearing, I'll just pay the fines. But if I can potentially beat these alleged violations, I would much rather do that. What should my approach be when I dispute this?