TL;DR I have a gym membership that allows me to use multiple locations. Another location told me I'm allowed to visit only 10x per month. I pulled out my phone to write down the name of the employee. The manager has now banned me for taking a photo which I didn't do. What recourse do I have?
I have had a gym membership since 2016 with planet fitness. I go to the gym at least 5-6 times a week. I have a black card gym membership which allows me to go to other locations that are not my home gym.
My home gym is in San Diego where I work Thursday - Sunday. On Monday - Thursday, I attend school in Los Angeles (LA) and go to a gym there. I have been going to both places since August 2018.
Today I go to the gym in LA and a worker tells me that I can no longer go to this gym because I reached the 10x per month visitor limit. This caught me off guard because I have been going there for about 8 months.
I ask to speak to a manager and she tells me the manager isn’t in yet, but they will be in at 6 AM (40 minutes away). I tell the employee that I can’t wait and ask for the employee's name. I take out my phone to type in her name in my notes. I have to ask her to spell it for me twice before I get it right. I say “okay thank you” and I leave.
Fast forward to this afternoon around 1 PM I get a call from the assistant manager saying she heard about the incident and that they reviewed the camera footage. The assistant manager is claiming that I took a picture of the worker and that there's a zero tolerance on their policy so I am banned.
I tell her I didn’t take any pictures and that I simply wrote down the worker's name. She continues to say that they have camera footage of me taking the picture so I just say okay and hang up. I've never had a problem like this in the 8 months I’ve been going there AND I just paid my annual fees and month payment. Is there anything I can do legally? I’m being accused of something that I didn’t do and in the end I’m losing money because of it.