I went to my local UPS store to send a package to a place in North Carolina that buys dishes, crystal, and flatware. I handed the UPS store the address and the clerk printed out the ticket because of the nature of the item being shipped, I opted for insurance.
A week later, I see that the package made it from California to North Carolina, but said it was on its way back. I call the recipient and they told me that UPS will not deliver to them because there is a lawsuit between the recipient and UPS. The company (recipient) did not refuse my package, they never got my package. I call UPS consumer service and was told that the recipient should have told me not to use UPS and refused to give me a refund.
Can UPS take my money and business, if they had no intention of fulfilling their side of the transaction?