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I am wondering if there have been any cases in Canada that were heard before a court or tribunal, or even if there was any informal dispute that was discussed in any media. Surely many people in the past have had to miss flights and perhaps a lot of money (by missing conferences, or business meetings) due only to the negligence of some civil servant in a passport office who lost the paper work or lacked diligence.

Please pardon me as this is my first question here on Law Stack Exchange! I would be very happy to modify or delete the question if it can be more appropriate!

  • Too broad without specifying country. – Greendrake Aug 9 at 1:01
  • @Greendrake: Thanks for the advice. I didn't know that I could specify country. On Academia Stack Exchange they don't want us asking about specific place. I've now specified the country I'm actually interested in (Canada). – user1271772 Aug 9 at 1:15
  • You can just search here: canlii.org/en/#search/type=decision&text=passport – Greendrake Aug 9 at 1:37
  • Is that really true @Moo? It seems unfair! The person is losing much more than just the passport, they are losing their ability to travel, which means they may miss the family wedding of their daughter! You say "airlines aren't required to cover external costs", but what legislation are you talking about? They are required to pay what the small-claims court decides is fair, and if the plaintiff provides a compelling case that "time" and "money" were lost due to no one's fault but the airline, how on earth is it fair for the airline to walk away scot-free? – user1271772 Aug 9 at 3:54
  • @Moo: EU261 usually compensates for much more than the "direct" costs though! Usually people get more money back than the cost of the original ticket! Except in cases where they are not delayed as long or the distance was not as long; and in those cases the amount of damages will usually also be much less. – user1271772 Aug 9 at 20:01

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