I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working.

I have emailed the company several times. I finally had a reply asking which product I purchased. I had already clearly stated this, but responded with the details again.

I haven't had a reply in over a month, and have sent weekly emails following it up.

What steps should I take next?

  • 3
    I would look to see if they have a presence on social media sites, and if they do, make a stink there. Companies tend to respond quickly to posts that make them look bad on facebook, twitter, etc. because unlike your emails, those things are public. Oct 15, 2019 at 20:07
  • 1
    @CareyGregory That's the only reason I go on twitter :) Works a treat most of the time. What country is this anyway? If it's the UK there is consumer law to help you if the company refuses to help
    – Smock
    Oct 16, 2019 at 8:26
  • Unfortunately they are a small company and their social media accounts aren't that big. They haven't posted very much over the last year so I doubt they would see any comments I made. Worth a try though. It's a US company, but they do have a branch in the EU.
    – flexi
    Oct 16, 2019 at 12:30
  • I heard back from them today. Their response was: "unfortunately the product is no longer supported, there are no more of these units in our warehouse" Not even an apology. Am I missing something here? Aren't they required by law to repair or provide me with a partial refund?
    – flexi
    Oct 18, 2019 at 18:13
  • I am now sending them 2 emails a day. They have taken their support system offline.
    – flexi
    Oct 18, 2019 at 18:17


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