I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working.
I have emailed the company several times. I finally had a reply asking which product I purchased. I had already clearly stated this, but responded with the details again.
I haven't had a reply in over a month, and have sent weekly emails following it up.
What steps should I take next?