0

I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working.

I have emailed the company several times. I finally had a reply asking which product I purchased. I had already clearly stated this, but responded with the details again.

I haven't had a reply in over a month, and have sent weekly emails following it up.

What steps should I take next?

  • 3
    I would look to see if they have a presence on social media sites, and if they do, make a stink there. Companies tend to respond quickly to posts that make them look bad on facebook, twitter, etc. because unlike your emails, those things are public. – Carey Gregory Oct 15 '19 at 20:07
  • 1
    @CareyGregory That's the only reason I go on twitter :) Works a treat most of the time. What country is this anyway? If it's the UK there is consumer law to help you if the company refuses to help – Smock Oct 16 '19 at 8:26
  • Unfortunately they are a small company and their social media accounts aren't that big. They haven't posted very much over the last year so I doubt they would see any comments I made. Worth a try though. It's a US company, but they do have a branch in the EU. – flexi Oct 16 '19 at 12:30
  • I heard back from them today. Their response was: "unfortunately the product is no longer supported, there are no more of these units in our warehouse" Not even an apology. Am I missing something here? Aren't they required by law to repair or provide me with a partial refund? – flexi Oct 18 '19 at 18:13
  • I am now sending them 2 emails a day. They have taken their support system offline. – flexi Oct 18 '19 at 18:17

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.