When game developers release games that are unplayable at launch, are there any applicable laws that protect the consumers that paid for the game?

Most recently, Rockstar Games released Red Dead Redemption II on PC and it has been riddled with numerous issues, most of which have prevented consumers from actually playing the game they purchased.

While that is just one example, we are seeing this happening more and more lately. In most cases, subsequent patches and updates do fix the issues eventually, but this is not always true.

So my question is this: are there any legal protections for consumers that purchase a defective digital product? If a game were never patched/fixed to an acceptable point, could a class action lawsuit be filed? How long do developers have to deliver that viable product to the consumer?

  • 1
    Possibly breach of contract, warranty, consumer protection law.
    – xuhdev
    Nov 9, 2019 at 8:29

1 Answer 1


Consumers can get a refund

Two of the consumer guarantees under the Australian Consumer Law is that a product must be fit for purpose and of merchantable quality. A piece of software that doesn’t work is clearly neither.

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