My company uses a payout provider that pays out money to our users. However we have decided to switch to a different payout provider and we are wondering how to inform our users. During this migration we will give the new provider each of our users bank account information.
Which of the following scenarios is suitable:
We switch the user's provider by giving the new payment provider each of our user's bank details. In this case we will inform each user that we have changed their payment provider via an email. They would have no choice in this matter, they will simply be informed of the change.
We send an email notifying each user that if they do not contact us in X amount of time, we will automatically switch them to a different payout provider. Example:
If you don’t respond to this email, you will be automatically transferred to a new payment provider.