I communicated with the Maryland leasing agent during Fall of 2018 by email as I was living in CA at the time. He offered a beautiful Penthouse apt. with all kinds of upgrades, a fireplace, balcony, floor-to-ceiling windows - sent dazzling photos and the perfect layout (floorplan) entitled "Your New Home." After arrival, I was escorted into the office to sign the lease documents and then was shown a DIFFERENT APT. The movers were on their way and my new job had started, and I was stuck, wondering if my memory was off. A couple months after when things settled down (nightmare move), I found the original floorplan/emails and they acknowledged it was the wrong one. I asked to move to a non-penthouse apt. that fit my furniture - this apt. has such a narrow living room that my recliner is in my dining room. there is no fireplace, balcony, upgrades, and small windows - it's dark and depressing, and I'm paying $1,000 more/month than a regular apt. No apology or offer, but I was told I can move to another apt. in the building when my 12-month lease is up!
I filed a Landlord-Tenant Complaint with Montgomery County. Although they're supposed to be tenant friendly, they have been useless, dragging their feet, saying nothing can be done that the landlord won't agree to. I gave notice in mid-October and am moving out the 7th of December (lease isn't up until 31st of Dec.) and I'm told I have to pay until then -- $3,200/month. The AC has never worked right; my refrigerator has needed repairs 3 times this year, causing expensive meats and vegetables to spoil; and the water is shutoff periodically for all-day repairs. Is there NO legal recourse? How can they get away with treating tenants like this?