I'm a merchant selling software and providing subscriptions to some services. I use PayPal and other similar online services to receive payments.
Very often the
sandbox versions of these services are glitchy. It causing me hours of
pay time when the software developers and testers are bumping into problem, investigating, documenting, and communicate with the payment gateway support teams.
Currently we have a bug with PayPal that is not fixed for 2 weeks. It affects the working procedures. It is stopping us from developing and testing new features.
What can we do? Can we claim back this the
employee pay time losses?
It is pretty difficult to estimate the
business losses of the delaying a new service to be available to our customers.
How can we calculate the business losses? Can we claim the business losses?
Similar case: the
production environment on PayPal have glitches. We are not using it in current software release, but we have a release prepared that would use it. So we are waiting for them to fix it.
How can we calculate losses and claim them?