I recently ordered one volume of sheet music online from a boutique publisher in The Netherlands that only accepts orders via email (I'm located in Sweden). My email clearly stated a single product title along with the product code.
When I received the order, they had sent me two volumes along with an invoice for both.
What should I do?
Keep both volumes but only pay for the volume I ordered?
Keep the volume I want and return the other, discounting the amount I pay with what it costs me to return the other volume? I'm really annoyed that I would have to go to this trouble.
I already emailed them again pointing out their error and asking what I should do (left open without suggesting a solution), but didn't receive a reply. Neither did I receive an order confirmation in the first place. My email records show that I have emailed them twice more in the past inquiring about publications but never received a response to those either...
Two more issues: the volume I wanted is at a higher price on the invoice than on their website (by 49 eurocents), and the shipping was probably more expensive than would have been for a single volume.