I was going over my expenses and found a £200 charge from a hotel I stayed at over a month ago. I called to ask why, and they said that there was a "smell of smoke" and they "found something in the room" to indicate I had been smoking.
I'm not sure what they could have "found" but unless I smoke in my sleep I'm sure it's something explainable. As for the "smell of smoke" I imagine it was added to justify the charge but I guarantee they didn't smell any smoke in my room - I don't smoke ordinarily.
What is the proper procedure for disputing such a charge? If the hotel don't backdown over their claim, what legal recourse is there?
Guessing this would be civil so judgement on balance of probability - anyone know of similar case study cases?