I bought a Full XL mattress and bed frame from a store in Ontario, but they delivered a California King – they contended they didn't have Full XL. I can't accept the King as it won't fit in bedroom! I called them to pick it up, but they insisted on charging $250 especially as I live in a rural area. I escalated to the Manager but she said the same. I can't lift – let alone move – them, and paid movers $100 to transport both back to the store. The store refunded me for the mattress and bed frame, but not $100. They emailed
Your request for $100 is inappropriate. This is final, and we will not respond to you any more on this matter.
FYI, ON Small Claims Court charges $102 for filing a claim.