I accidentally signed up for Pokémon Home, a subscription service allowing Pokémon to be stored in the cloud, using an incorrect Nintendo account. This essentially renders the service useless to me at this time.
The FAQ for Pokémon Home states: "Unfortunately, we are unable to offer refunds for a Pokémon HOME subscription for any reason." Pokémon Home FAQ
Q1: Is this against EU distance selling regulations? Can I still claim a refund?
From the guidance on witch.co.uk, an exclusion to the regulations is applied for "contracts for services where you agreed to the service starting before the seven working days has expired - as long as the seller has provided all the information detailed above." I'm not sure what information they refer to, does this invalidate my case for a refund?
I have lodged a question with Pokémon Home support, requesting a refund based on the distance selling regulations, but after 36 hours I haven't received a reply yet.
Q2: If I request a refund within seven days, but the seller does not respond, what are my rights?
Thanks for your help.