I have a subscription that I want to cancel before it is renewed. I emailed customer service that received my email and replied that they cannot cancel my subscription unless I call their number. Is this legal? I communicated that I want to cancel, they received my communication, why do I have to waste time calling, being on hold, and possibly have a representative trying to keep me on the phone to convince me to keep my subscription? Is it legal to require cancellation only through a particular mean of communication or can I argue that since they received my communication (and acknowledged it through their reply) they cannot refuse cancellation?
This is in the US.